Last updated: [Insert Date]
Welcome to Momo Eats! These Terms & Conditions (“Terms”) govern your use of our website and services. By placing an order or using our site, you agree to these Terms. Please read them carefully.
1. General
- Momo Eats is based in Australia and provides freshly prepared, hot, and frozen momos.
- Orders are available for pickup only from our selected outlets. We do not offer delivery at this time.
- We currently operate three pickup outlets, and more may be added in the future.
2. Orders & Payments
- All orders must be placed online through our official website or in person at the outlet.
- Payments must be made in full at the time of placing the order (online or at pickup).
- We accept [insert accepted payment methods – e.g., credit/debit card, PayPal, cash at pickup].
3. Pickup Policy
- Customers are responsible for collecting their orders from the selected outlet at the agreed time.
- We cannot guarantee product quality if orders are picked up later than the scheduled time.
- Uncollected orders will not be refunded.
4. Products
- We offer three types of momos: Hot (ready to eat), Frozen (ready to store and cook later), and Fresh (uncooked, ready to steam/cook).
- Product availability may vary depending on the outlet and stock.
- While we take care to maintain quality and consistency, the appearance and taste may vary slightly.
5. Refunds & Returns
- For hot and fresh momos, refunds are not available once the order has been picked up.
- For frozen momos, refunds/replacements are only available if the product is found to be defective or damaged at the time of pickup.
- Any complaints must be made immediately at the outlet or within 24 hours by contacting us.
6. Allergies & Food Safety
- Our momos may contain allergens such as wheat, soy, dairy, or other ingredients.
- Customers are responsible for checking ingredients before ordering.
- Momo Eats is not liable for allergic reactions or health issues arising from consumption.
7. Limitation of Liability
- To the maximum extent permitted by law, Momo Eats is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
- Our total liability is limited to the purchase price of the product.
8. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the new Terms.
9. Contact Us
For any questions regarding these Terms, please contact us:
📧 Email: [Insert email]
📍 Address: [Insert business address]